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ST. MICHAEL’S SUPPORT LIMITED (SMSL) is aimed to provide a specialist care, based on individualised needs, by working in partnership with local and national organisations such as CCG’s, NHS trust, GP and Local Authorities. We aim to provide supported living services for the age group of 18 years and above, for the service users under the category of Mental Health, Learning Disability, Physical Disabilities, Autism, Alcohol and Drug Abuse, Caring for adults under 65 years.
Feel better in the comfort of your own home. We specialize in care and daily living assistance to an array of individuals. Whether you need daily or weekly assistance due to aging, illness, recovery, or rehabilitation, our care givers will provide an individualized service that you can trust.
We understand that not one care plan fits all. Daily services can include anything from meal preparation, hygiene, cleaning, and supervision. We will take the time to get to know you and develop an individualized care plan that fits your specific needs.
Companionship is key to a trusted relationship with our caregivers. We not only strive to help you with everyday tasks but want to develop a caring relationship with you. We provide one-on-one attention and care that cannot compare in other settings.
We aim to equip our service users with the knowledge, skills and abilities, to take fuller control of their lives to an optimum level, thus to enable them to live a life as independent as possible. Our clients through their skills will be able to exploit the opportunities created for them by St.Michael’s Support Limited.
Autistic, physical disabilities, and learning difficulties related conditions are some of the few circumstances that prevent individuals from caring for themselves. Our staff can support you with daily tasks such as mobility, eating, exercising, and grooming.
Our experienced and well trained staff provide the best quality of care to both patients and their families, with a holistic approach. Our goal is to help individuals and their loved ones live happy and fulfilling lives.
We love our customers, so feel free to visit during normal business hours.
NN1 2AJ, Northampton, Northamptonshire, England, United Kingdom
At St. Michael’s Support Limited, we promote an organisational culture that encourages candour, openness and honesty at all the time and in all the tasks we do. We encourage a culture, learning from mistakes too. Hence, we take every complaint, feedback and suggestion seriously and a great opportunity to learn, so we can constantly improve our service.
We endeavour to ensure that all our service users, staff and other stake holders receive the best quality of service from us. Therefore, we encourage any form of complaint, feedback and suggestions whether it be positive or negative.
When any complaint is received, a response/ ‘Complainant Information Pack’ will be sent to the complainant either via letter or in electronic form, to acknowledge that the complaint is received and being dealt with. ‘Complainant Information Pack’ will also include our company procedures and protocols we follow to resolve the complaint, information of external organisations where they can escalate their concerns, if not satisfied.
There may be circumstances in which information disclosure is in the best interests of the service users, or the protection, safety or wellbeing of a child or vulnerable adult. In these circumstances, a complaint will be escalated as necessary/will be escalated by us to external organisations, as appropriate.
If any service users, staff or other stake holders are not happy about our services or the way we deal with their complaints can report/ complain to the relevant external organisations such as:
· Local Authority/ Council
· Care Quality Commission (CQC)
· Local government ombudsmen
· Information Commissioner’s Office (ICO)
· Equality Advisory and Support Service (EASS).
· Northamptonshire Safeguarding Team.
· NHS Nene CCG - Clinical Commissioning Groups
We will provide adequate support and information to the complainant when they decide to complain to the external organisations and we will ensure all our staff are aware of this information through the robust induction training. In addition to this, all this important contact details will be incorporated in our website and the leaflets will be provided at the time of admission/employment and when required.